Welcome to Raahi Way Travels. By visiting our website, sending an enquiry or booking any travel service through us, you agree to the following Terms & Conditions. Please read them carefully before you confirm your booking.
1. About Our Services
Raahi Way Travels provides travel and transportation services, including:
- Airport transfers and pickups.
- Local taxi and sightseeing services.
- Outstation travel.
- One-way and round-trip journeys.
- Holiday and tour packages.
- Corporate travel arrangements.
All services are subject to availability and confirmation.
2. Booking and Confirmation
- You may submit a booking request through our website, by phone, by email or through other official communication channels.
- A booking request is not a confirmed reservation until Raahi Way Travels confirms it.
- Please provide accurate travel dates, pickup and drop locations, passenger details and contact information.
- Vehicle allocation is subject to availability.
- Any change to a confirmed booking must be communicated in advance and is subject to our approval.
3. Pricing and Additional Charges
- Fares are communicated before the booking is confirmed.
- The quoted price covers only the services specifically mentioned in the quotation.
- Toll charges, parking fees, state taxes, permits, driver allowances and other applicable expenses are charged separately unless they are included in the agreed fare.
- Night charges: for travel between 10 PM and 6 AM, an extra night charge of Rs. 300 to Rs. 1,000 applies, depending on the vehicle type. This is told to you in the quotation before you confirm.
- Toll tax and state tax are extra and payable as per actuals, where applicable.
- Additional kilometres, extra hours, waiting time, route changes and extended journeys may attract additional charges.
- Any applicable taxes are charged as per prevailing government regulations.
4. Payment Policy
- An advance payment may be required to confirm a booking.
- The remaining amount must be paid within the agreed payment period.
- Accepted payment methods may include UPI, bank transfer, cash and other available options.
- Please keep your payment receipts or transaction references.
- Failure to pay within the agreed time may result in cancellation of the booking.
5. Cancellation and Refund Policy
- To cancel a booking, please inform Raahi Way Travels through an official communication channel as early as possible.
- Cancellation charges, if applicable, depend on the vehicle, the type of service, the booking conditions and the time of cancellation.
- Advance payments may be partially or fully non-refundable where cancellation charges or non-recoverable expenses apply.
- Refund eligibility and the applicable amount will be communicated to you.
- Approved refunds will generally be processed through the original payment method, wherever possible.
- Refund processing time may depend on your bank or payment service provider.
6. Changes to Bookings
- Requests to change the travel date, pickup location, destination, vehicle or itinerary are subject to availability.
- Additional charges may apply to changes in the original booking.
- Raahi Way Travels may decline changes that cannot reasonably be accommodated.
7. Customer Responsibilities
Customers are expected to:
- Provide accurate booking and passenger information.
- Arrive at the agreed pickup location on time.
- Follow applicable traffic and passenger safety rules.
- Treat drivers and staff respectfully.
- Avoid carrying prohibited or illegal items.
- Take care of their personal belongings.
- Make sure the number of passengers does not exceed the permitted vehicle capacity.
8. Vehicle and Driver Policy
- We make reasonable efforts to provide clean, properly maintained vehicles and professional drivers.
- The vehicle may be changed in case of an emergency, a breakdown or an operational requirement.
- Drivers are required to follow applicable traffic laws and safety regulations.
- Customers must not ask drivers to violate traffic rules or undertake unsafe activities.
9. Delays and Unforeseen Circumstances
Raahi Way Travels makes reasonable efforts to provide services on schedule. However, we cannot guarantee travel times because of traffic congestion, weather conditions, road closures, vehicle breakdowns, government restrictions or other circumstances beyond our reasonable control. Please keep some extra time in hand for flights and trains.
10. Limitation of Liability
- Raahi Way Travels exercises reasonable care while arranging and providing travel services.
- We are not responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.
- Nothing in these terms excludes liability that cannot legally be excluded under applicable law.
- Please report any service-related complaint to us promptly so that we can investigate and try to resolve it.
11. Personal Belongings
Customers are responsible for their luggage, valuables, documents and personal belongings during the journey. Please check the vehicle before departure and after completing your trip.
12. Third-Party Services
Certain travel arrangements, accommodation, activities or other services may be provided by independent third-party providers. These services may be subject to their own terms, conditions and cancellation policies, which will be communicated to you where applicable.
13. Website Usage
- Website content is provided for general information and booking enquiries.
- Users must not misuse the website, submit false information or attempt unauthorised access.
- Logos, branding, text, photographs and other website materials may not be copied or used without permission.
- We may update website content, service descriptions and prices when necessary.
14. Privacy and Personal Information
We may collect information such as your name, mobile number, email address and journey details to respond to enquiries, process bookings and provide our services. We handle personal information with care and in accordance with applicable Indian data protection laws. We do not sell your personal information.
15. Force Majeure
Raahi Way Travels is not responsible for any failure or delay in performing its obligations caused by events beyond reasonable control, including natural disasters, severe weather, strikes, public emergencies, government restrictions or other extraordinary events.
16. Complaints and Customer Support
You can contact us through our official communication channels for booking assistance, complaints, refund enquiries or any service-related concern.
17. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of India. Subject to applicable law, any dispute will be submitted to the competent courts at Bijnor, Uttar Pradesh.
18. Changes to These Terms
Raahi Way Travels may update or modify these Terms & Conditions from time to time. Updated terms will be published on this website with the revised date.
19. Acceptance of Terms
By using our website, submitting a booking request or confirming a reservation, you acknowledge that you have read and agreed to these Terms & Conditions.
Raahi Way Travels
Your Journey, Our Responsibility.